FAQ

Do you have questions? We have answers!

Q: I just placed an order, when will it ship!?

A: Well, that depends on what you ordered! If it's an item that contains *pre-order* in the product title or something about a pre-ordering closing date in the description, then your item will not ship right away. 
Most of our items run on pre-orders, and we are working towards running off stock, but for now, this is how our store works. If your order is in stock, without a pre-order label it will ship on our next mail day.

Q: Well, when are your mail days?

A: Mail days are every Monday and Friday. Placed an order on Tuesday? It won't go out until Friday. Placed an order on Friday night? Saturday morning? It will ship on Monday!

Q: Wait.. explain these pre-orders more PLEASE! How do they work!?

A: Okay, so an item labeled pre-order is either in production, meaning it's not in-hand at headquarters, so it's not ready to ship out. OR the item has not even gone into production meaning it has yet to be birthed into this world. Most of our items/products run like this at the moment. The description of the product will usually explain the status of the item, whether or not it's in production or if it will go into production at a certain date. 
For example "pre-orders for this item will close on 6/9 (followed by a paragraph)" means that we will take orders for that specific item until the date 6/9. Once that date comes, we close off pre-orders and tally up every order. We then place a production order with our partners and have them create every product that was ordered. This method allows us to guarantee your size to make sure you don't miss out on the product. Sure, we could have stock, but once it's gone, it's gone. If we open pre-orders for a certain amount of time, it usually gives everyone a chance to get the product. Although we love this method, we realize that the long wait is not worth it, so per request and impatience of many customers, we are slowly transitioning into a store that runs off stock.

Q: How long does production take for pre-ordered products?

A: Production usually takes around two weeks for products such as stickers. For clothing, it takes anywhere from 2-4 weeks. Once production is done, it takes time to ship to us. Most of our products are made within the country so it only takes a few days. After that, we package your orders and ship them off to you. If you are in the country, it should only take a few days. Most orders include tracking as well. Stickers are about the only products that don't. If you are out of the country, it will take a week+ for shipping. It varies from country to country and customs can sometimes be a pain. Make sure you track your orders!

Q: I've ordered an item that's in stock and on pre-order, what happens next?

A: If any in-stock items are ordered with pre-order items, they will not ship out until the pre-ordered items are complete and have arrived at HQ.

Q: I no longer want to wait on my pre-order.. can I get a refund?

A: Sorry, no refunds, exchanges or returns. If there is a problem with your order or address, please send us an email at business@lewdcomplex.com
If you can't deal with the long wait times for pre-orders, please do not pre-order an item.

Q: I have more questions!

A: Shoot us an email! business@lewdcomplex.com