FAQ
We are only 2 people!
- When will my order ship?
Most apparel/decor items are made-to-order which can take 1-7 business days in production before shipping, and we try to ship orders within 3 days. Arrival times are roughly 1 week based on location, but international orders can take up to a month or more. When your order ships, you will receive an email with a tracking number.
PRE-ORDERS: Pre-orders can take roughly 3-8 weeks to produce & ship. Please only purchase pre-order items if you are accepting of the maximum time. If you need to refund your pre-order, email management@lewdcomplex.com with your info. Please understand what a "pre-order" is before ordering!
- I wrote the wrong address!
Please contact us at: management@lewdcomplex.com with your order # and new address. You are responsible for any fees associated with re-shipment!
- I have a problem.
All sales are FINAL, however, if there is a problem with your order, please contact us first via email: management@lewdcomplex.com. If you received a damaged item, need an address change, incorrect item, or something is missing, this can be solved. Please send us images of the product/issue to expedite the process. We offer size exchanges ONLY on clothing in-stock at HQ if the size is available. 90% of our items are unable to be exchanged, apologies for any inconvenience. We have a no-refund policy, but there are exceptions for the issues above!
- Order didn't deliver/returned to sender/sent to wrong place!
We can re-ship a product with a new address once the item returns to us (if applicable) & the shipping fee is paid again. Returned item(s) will be donated to charity after 30 days if no contact is made. If an item was marked incorrectly as delivered, please check all premises, with neighbors, and wait till the next day before contacting us. If your package never arrives, please reach out to the shipping company connected to your tracking number, and ask for a status update/file a package claim as all orders are insured. We have no control over lost packages, your carrier does!
- Multiple packages?
Our products are stocked at multiple places! You may receive your order in two different packages, and most likely on two different days. This also means that you might receive two different tracking numbers/shipping notifications. Please follow your tracking numbers!
- Different question!
Contact us: management@lewdcomplex.com
All terms accepted with purchase.
Characters are depicted 18+
