FAQ/TOS/Contact
Hi! This brand is ran by 1 person,
please be patient with me as I do everything.
- WHEN WILL MY ORDER SHIP?
MOST CLOTHING ITEMS are made-to-order which can take 1-5 business days being sewn and printed before shipping. FOR ALL OTHER ITEMS, we try to ship orders within 3 days. Arrival times are roughly 5 days based on location, but international orders can take up to a month or more. When your order ships, you will receive an email with a tracking number. PRE-ORDERS: Pre-orders take roughly 2-8 weeks (depending on the item) to produce & ship. Please only purchase pre-order items if you are accepting of the maximum time. If you need to refund your pre-order, email management@lewdcomplex.com with your info.
- WRONG ADDRESS!
Email management@lewdcomplex.com with your order # and new address. You are responsible for any fees associated with re-shipment. Items that return to sender will be donated to charity after 30 days if no contact is made via email.
- ITEM(S) DAMAGED!
Email management@lewdcomplex.com images of the product/issue to expedite the replacement process. All sales are final with a no-refund policy, but there are exceptions for the issues mentioned above.
- ORDER DIDN'T DELIVER!
Once I ship an item, it is the shipping company's responsibility to safely deliver it to you. If an item was marked incorrectly as delivered, please check all premises, with neighbors, and wait till the next day before proceeding. If your package never arrives, please reach out to the shipping company connected to your tracking number, and ask for a status update before contacting management@lewdcomplex.com
- WHY DO I HAVE 2 TRACKING NUMBERS?
Clothing and accessory products are stocked at multiple places! You may receive your order in two different packages, and most likely on two different days. This also means that you might receive two different tracking numbers/shipping notifications. Please follow your tracking numbers instead of emailing me for updates.
- DISCOUNT CODES!?
Discount codes are set for a limited time period, and are specifically for our loyal newsletter subscribers. We cannot apply a discount code to an already placed order, nor can we cancel your order if you forgot to use one. Sign up for our newsletter to receive discounts!
- CONTACT US:
management@lewdcomplex.com