Please consider: we are a two person team.
When will my order ship/arrive?
Most products are made-to-order which take 2-8 BUSINESS DAYS in production, and THEN they ship out. Shipping time can vary depending on where you live. Domestic orders usually take a week from the shipping date, and international orders can take much longer. There's really no way to predict how long an international order will take, and sometimes orders are held by customs. When your order ships, you will receive an email notification with a tracking number.
IF YOUR ITEM IS A PRE-ORDER: Pre-orders can take roughly 3-8 weeks to produce & ship. Please only purchase pre-order items if you are accepting of the possible maximum time frame. If you need to refund your pre-order before it has shipped, please email firstname.lastname@example.org with your information.
Please check the tracking number provided (once your order ships) for updates!
I wrote the incorrect address!
Please contact us at: email@example.com to resolve this issue. We are not responsible for incorrect addresses that are left unchanged long enough for the package to be shipped or delivered. If this happens, see the section below "my order didn't deliver/returned to sender/sent to wrong address". Pre-order addresses have a much bigger window before they are uneditable compared to in-stock items.
Please email us immediately when a wrong address is caught.
There is a problem with my order.
All sales are FINAL, however, if there is a problem with your order, please contact us first via email: firstname.lastname@example.org. If you received the wrong size, damaged product, extra product, need an address change, or something is missing, this can be solved. Please send us images of the product/issue to expedite the process. We offer size exchanges ONLY on clothing in-stock at HQ if the size is available. If the product is made-to-order, as most of our products are, we are unable to exchange sizes. Apologies for any inconveniences.
We have a no refund policy, but there are exceptions for the issues above.
My order didn't deliver/returned to sender/sent to wrong address!
We are not responsible for incorrect addresses that went unchecked while placing an order, nor the failure to contact us to update them. However, we can re-label & re-ship a product with a new address, but only after/if the customer is willing to pay for the re-shipment fee, and only if the product returns to us. If the items return to us, and the customer does not wish to pay the reshipment fee, the item(s) will be donated to charity after 30 days. On the other hand, if an item was marked incorrectly as delivered, we recommend checking all premises, with neighbors, and waiting till the next day before contacting us. A lot of shipping companies make this error, but the package will show up in the next day or two. If your package never arrives, please reach out to the shipping company connected to your tracking number, and ask for a status update/file a package claim. We cannot contact them for you, as it is your delivery location on the label.
We have no control over lost packages, but you're welcome to contact us!
Why are my items coming from multiple locations?
Our products are stocked at multiple places! You may receive your order in two different packages, and most likely on two different days. This also means that you might receive two different tracking numbers/shipping notifications.
Please keep track of your tracking numbers!
I have a different question!
Contact us: email@example.com
You accept all terms when ordering from us.