FAQ
BASED IN THE USA - LOS ANGELES, CA
TOS & FAQ accepted/acknowledged with purchase.
All characters are depicted 18+.
WHEN WILL MY ORDER SHIP?
Most of our items are handmade! Expect an estimated 2-5 business days before your order ships. Average USA arrival times are 5 days based on location, but international orders can take up to 1 month. When your order ships, you will receive an email with a tracking number. If your order also has a pre-order, you will eventually receive 2 tracking numbers. Pre-orders take roughly 2-8 weeks to ship after the end date listed in the description of the item. Please only purchase these items if you are accepting of the maximum timeframe. No email updates will be sent until your item(s) ship.
INTERNATIONAL SHIPPING?
Items that cannot ship internationally have a warning at the top of their description. Adding these items to your cart will prevent checkout if they cannot ship to your location, so please check all item details accordingly. Stickers, acrylic stands, and items with "pre-order" in their title cannot ship internationally. We are not responsible for compensating any duties, taxes, fees, or tariffs you may need to pay before or after your package(s) arrives into your country.
RETURNS/CANCELLATIONS?
All sales are final. We do not offer returns, exchanges, or cancellations. Please check that all item(s) in your cart are correct. Orders cannot be changed once placed.
DISCREET PACKAGING?
All items are discreetly packed in plain black or white packaging (depending on the item), and shipped under the name "LC Orders".
WRONG ADDRESS!
Email management@lewdcomplex.com with your order number and correct address. If an item has already entered production, the address cannot be changed. You are responsible for any fees associated with re-shipment, or package loss due to incorrect address. Items that return to sender will be donated to charity after 30 days if no contact is made via email.
ITEM(S) DAMAGED/MISPRINTED!
Email management@lewdcomplex.com images of the product or issue, as well as your order number. We're here to help!
ORDER DIDN'T DELIVER!
Once an item is shipped, it is the shipping company's responsibility to safely deliver it to you. If an item was marked incorrectly as delivered, please check all premises, with neighbors, and wait 1-2 business days. 99% of packages marked as delivered will show up within this timeframe due to them being mis-scanned by the postal worker. If your package never arrives, please reach out to the shipping company connected to your tracking number, and ask for a status update or start a missing package investigation before contacting us. Shipping companies can only give full details and support to the recipient (you, the customer). We do not offer support, compensation, or refunds for stolen packages.
RECEIVED HALF MY ORDER?
Clothing and accessory products can be stocked at multiple warehouses. You may receive your order in two different packages, on two different days, and with two different tracking numbers/shipping notifications. This is most common with orders that include a pre-order item. Please reference your package(s) tracking number for estimated delivery date(s) and shipment information.
DISCOUNT CODES?
Discount codes are active for a limited time period only, and are specifically for our loyal newsletter subscribers. We cannot apply a discount code to an already placed order, nor can we cancel your order if you forgot to use one. Sign up for our newsletter to receive access to loyalty discounts!
SUPPORT EMAIL:
management@lewdcomplex.com