FAQ
We are only 2 people!
When will my order ship/arrive?
Most apparel/decor items are made-to-order which can take 1-7 business days in production before shipping, otherwise we try to ship orders within 3 days. Arrival times are roughly 1 week depending on your address, but international orders can take up to a month or more. When your order ships, you will receive an email notification with a tracking number.
IF YOUR ITEM IS A PRE-ORDER: Pre-orders can take roughly 3-8 weeks to produce & ship. Please only purchase pre-order items if you are accepting of the possible maximum time frame. If you need to refund your pre-order before it has shipped, please email management@lewdcomplex.com with your information. Please check the tracking number provided (once your order ships) for updates!
I wrote the incorrect address!
Please contact us at: management@lewdcomplex.com with your order # and new address. You are responsible for any fees associated with re-shipment.
There is a problem with my order.
All sales are FINAL, however, if there is a problem with your order, please contact us first via email: management@lewdcomplex.com. If you received a damaged product, need an address change, or something is missing, this can be solved. Please send us images of the product/issue to expedite the process. We offer size exchanges ONLY on clothing in-stock at HQ if the size is available. 90% of our items are unable to be size exchanged, apologies for any inconveniences. We have a no-refund policy, but there are exceptions for the issues above.
My order didn't deliver/returned to sender/sent to wrong address!
We are not responsible for incorrect addresses that went unchecked while placing an order, nor the failure to contact us to update them. However, we can re-label & re-ship a product with a new address, but only after/if the customer is willing to pay for the re-shipment fee, and only if the product returns to us. If the items return to us, and the customer does not wish to pay the reshipment fee, the item(s) will be donated to charity after 30 days. On the other hand, if an item was marked incorrectly as delivered, we recommend checking all premises, with neighbors, and waiting till the next day before contacting us. A lot of shipping companies make this error, but the package will show up in the next day or two. If your package never arrives, please reach out to the shipping company connected to your tracking number, and ask for a status update/file a package claim. We cannot contact them for you, as it is your delivery location on the label. We have no control over lost packages, but you're welcome to contact us!
Why are my items coming from multiple locations?
Our products are stocked at multiple places! You may receive your order in two different packages, and most likely on two different days. This also means that you might receive two different tracking numbers/shipping notifications. Please keep track of your tracking numbers!
I have a different question!
Contact us: management@lewdcomplex.com
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