Refunds & Shipping
All sales are final. No refunds or returns.
No exchanges unless the item to be exchanged is in NEW condition and the size/item you wish to exchange for is available. If not, a store credit can be given.
Shipping for any items to be exchanged or redelivered is to be paid for by the customer.
If there is an issue with your order (ex. damaged product) please contact us by email. If the issue is on our end, shipping and redelivery fees will be provided by the Lewd Complex team.
Once an order is shipped out, it is no longer in our hands, meaning we have no power as to what happens to the package. A tracking number is sent via email with delivery updates for most orders (stickers/light items do not come with tracking).
If there is a problem with your delivery or tracking updates, please contact the carrier or your local post office.
If mail is lost or stolen, it is not our fault. Please make time to look out and receive your packages. They do not require signatures.
If your order is returned to us because of an error in your shipping address or any other reason, we will contact you via email.
All mail to be redelivered will require payment for the shipping label.
Please read over your shipping information before ordering to make sure you get your package in a timely manner with no errors or return mail.
If you have any questions that weren't answered on this page, please read over our FAQ page.
For all other inquiries, email us at firstname.lastname@example.org